FOI Request - Social Rental Housing Damp and Mould

Request 101003923799

Please provide the following for the last three years:
January 01 2022 - 31 December 2022
January 01 2023 - 31 December 2023
January 01 2024 - 31 December 2024

1. How many social homes are you responsible for?

2. The number of reports (and complaints) are received by the council of mould, damp, condensation in each of 2022, 2023, 2024 relating to social housing managed by your organisation?

3. Please provide how these reports are recorded e.g. damp, mould, condensation, or other general e.g. 'disrepair'

4. Provide, if recorded, the percentage per type of property e.g. detached, flat, tenement, semi-detached etc.

5. For these reports, what is the average response time (in days):
a) between the Initial report and the first visit/inspection?
b) from the first visit/investigation to resolved/job closed?

6. What are your target/service levels for investigation reports of damp and mould? (please provide a policy document if you have one, or a link to an online document)

7. What number/percentage of visits are not completed within your target?

8. For closed reports, what is the primary outcome (if recorded) e.g:

a) Advice given to tenant (such as ventilation/lifestyle)
b) Cleaning or treatment of mould
c) Repairs to the property
d) Improvements required for heating system or ventilation - other (please specify)

9. Do you record repeat complaints?

Response 23-02-2026

1. January 01- 31st December 2022 –   6,297
January 01  - 31st December 2023 – 6,342
January 01 - 31st December 2024 – 6,410

2. Year         Total D&M Reports
2022             35
2023             41
2024             34

3. All recorded as damp and mould.

4. Not recorded.

5. a) Not applicable*

b) Not applicable*

*No information held on this. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.

This is now recorded from 1 April 2025 only (as part Scottish Housing Regulators new ARC  (Annual Return on Chater) indicators.

6. New procedures currently drafted have a 3 working day target for an Officer to visit ad impact all damp and mould reports, as well as a maximum 20 working days for repairs. Urgent cases are prioritised to 5 working days

7. From recording commenced in January 2026, and performance is 100% for January 2026.

8. a) this is recorded, an all tenants receive a damp and mould leaflet with guidance.

b) this is recorded on our repair system and in case notes

c) as b)

d) recommendations and reports also recorded and included in a specific damp and mould spreadsheet that records all cases reported ad actions.

9. Yes