FOI Request - Social Rental Housing Damp and Mould

Request 101003923799

Please provide the following for the last three years:
January 01 2022 - 31 December 2022
January 01 2023 - 31 December 2023
January 01 2024 - 31 December 2024

1. How many social homes are you responsible for?

2. The number of reports (and complaints) are received by the council of mould, damp, condensation in each of 2022, 2023, 2024 relating to social housing managed by your organisation?

3. Please provide how these reports are recorded e.g. damp, mould, condensation, or other general e.g. 'disrepair'

4. Provide, if recorded, the percentage per type of property e.g. detached, flat, tenement, semi-detached etc.

5. For these reports, what is the average response time (in days):
a) between the Initial report and the first visit/inspection?
b) from the first visit/investigation to resolved/job closed?

6. What are your target/service levels for investigation reports of damp and mould? (please provide a policy document if you have one, or a link to an online document)

7. What number/percentage of visits are not completed within your target?

8. For closed reports, what is the primary outcome (if recorded) e.g:

a) Advice given to tenant (such as ventilation/lifestyle)
b) Cleaning or treatment of mould
c) Repairs to the property
d) Improvements required for heating system or ventilation - other (please specify)

9. Do you record repeat complaints?