FOI Request - TEC and Telecare Contracts

Request 101003925932

1. Contract Supplier - Which organisation(s) currently hold the contract(s) for:

a) Technology Enabled Care services
b) Telecare services
c) Call monitoring/call handling
d) Equipment provision
e) Installation or responder services (Where applicable)

2. Contract Scope

A brief description of what each contract covers (e.g. monitoring, equipment supply, installation, digital upgrades, responder services, etc.).

3. Contract Start and End Dates

a) When did the contract begin?
b) When is the contract scheduled to end?

4. Extension Options / Break Clauses

a) Does the contract contain any extension periods? If yes, please specify the length and whether these have been exercised.
b) Does the contract contain a break clause? If so, please provide details.

5. Key Deliverables, KPIs, and SLAs

Please provide the key contractual performance requirements (e.g. response times, monitoring performance, installation timescales, equipment standards, digital transition milestones, etc.).

6. Performance Against KPIs - Is the current supplier meeting the KPIs and SLAs defined within the contract?
(A simple “yes/no” is acceptable, but additional context is welcome.)

7. Contract Value

a) What is the total value of each contract?
b) If a total value is not available, please provide the annual spend or estimated annual cost.