FOI Request - TEC and Telecare Contracts

Request 101003925932

1. Contract Supplier - Which organisation(s) currently hold the contract(s) for:

a) Technology Enabled Care services
b) Telecare services
c) Call monitoring/call handling
d) Equipment provision
e) Installation or responder services (Where applicable)

2. Contract Scope

A brief description of what each contract covers (e.g. monitoring, equipment supply, installation, digital upgrades, responder services, etc.).

3. Contract Start and End Dates

a) When did the contract begin?
b) When is the contract scheduled to end?

4. Extension Options / Break Clauses

a) Does the contract contain any extension periods? If yes, please specify the length and whether these have been exercised.
b) Does the contract contain a break clause? If so, please provide details.

5. Key Deliverables, KPIs, and SLAs

Please provide the key contractual performance requirements (e.g. response times, monitoring performance, installation timescales, equipment standards, digital transition milestones, etc.).

6. Performance Against KPIs - Is the current supplier meeting the KPIs and SLAs defined within the contract?
(A simple “yes/no” is acceptable, but additional context is welcome.)

7. Contract Value

a) What is the total value of each contract?
b) If a total value is not available, please provide the annual spend or estimated annual cost.

Response 26-02-2026 

1.- 3. This information is available on the corporate contract register published on the Moray Council website and is therefore exempt under section 25 of the Freedom of Information (Scotland) Act 2002, information otherwise accessible. For ease of reference please find a link to the web page here: http://www.moray.gov.uk/moray_standard/page_101331.html

4. a) Information available on the contract register - S.25 FOISA

b) No Break Clauses in place

5. The majority of community alarms are installed within 2 working weeks at the moment. As I am now adding on all users to the SkyResponse system we can do these the same working day if we are advised by prescriber it is urgent.

All alarms being installed are digital now and we are in the process of swapping out analogue alarms when they are failing. The alarms can be connected via Ethernet cable but all have a SIM card in them. We are not yet at a stage of connecting via Ethernet as we do not hold information on who has broadband that is receiving the service.

We have reached Level 2 Gold for Digital Telecare which means that over 50% of our users now have a digital alarm.

6. Yes