FOI Request - Back-Office Systems for Planning
Request 101003976021
SECTION A — CURRENT SYSTEM
1. What is the name of the back-office software system currently used by your planning service? (e.g. Idox Uniform, Agile Planning, DEF, Arcus, Northgate M3, other)
2. What version of this software is currently in use?
3. How is the system hosted? (On-premise / Cloud-hosted by supplier / Cloud-hosted by third party / Other)
4. What date did the current system go live?
5. Which services use the current back-office system?
SECTION B — CONTRACT AND COSTS
6. Start date of the current contract?
7. End date of the current contract (excluding extensions)?
8. Extension options — duration and cost?
9. Total contract value over the full term?
10. Current annual cost:
a) licence/subscription;
b) support and maintenance;
c) hosting;
d) other recurring costs.
11. Please provide a copy of the current contract including schedules and SLAs.
12. Please provide copies of any variation or extension agreements since the original contract.
SECTION C — PROCUREMENT
13. How was the current contract procured? (Open tender / Framework — please specify / Direct award / Other) 14. Is reprocurement currently planned or underway?
SECTION D — PROJECT DELIVERY AND TRANSITION
15. Was the current system delivered on time? If not, how long was the delay?
16. Was there a parallel running period? Duration and additional cost?
17. Did the previous supplier charge exit or data extraction fees?
Details and amounts?
SECTION E — INTEGRATION AND THIRD-PARTY ACCESS
18. Does the current system receive planning applications electronically from the Planning Portal via a direct feed?
19. Has the authority received any request from a third-party submission platform to integrate with your back-office system in the last 12 months?
20. Has the back-office system supplier indicated any restrictions on third-party platform integration?
SECTION F — PERFORMANCE AND ISSUES
21. Currently open/unresolved support tickets: description, date reported, status, priority.
22. Number of support tickets logged in the last 12 months?
23. Any unplanned system outages in the last 12 months?
24. Any formal escalations with the supplier in the last 24 months?
SECTION G — DIGITAL PLANNING PROGRAMME
25. Is the authority a participant in any Scottish Government or UK Government digital planning programme?
26. Total Scottish Government/MHCLG digital planning funding received, by programme?
27. Spend to date for each grant, and on what?
Response 07-05-2026
SECTION A — CURRENT SYSTEM
1. Idox Uniform
2. Uniform Version 10.8.12
3. On-premise
4. We have been a Uniform site since pre 2000 prior to IDOX acquiring the company
5. Main modules and any sub-modules in the following areas:- Gazetteer, Planning, Building Standards, Environmental Health, Trading Standards, Estates Management, Licencing, Anti-Social Behaviour, Housing, Contaminated Land and Enterprise.
SECTION B — CONTRACT AND COSTS
6. 04/01/23
7. 31/03/28
8. 2*12 months extension available
9. £308,754 10
10. £56042.00 (Procurement do not hold details of breakdown; Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.)
11. This is considered commercially sensitive information and as such exempt under Section 33(1)(b) of the Freedom of Information (Scotland) Act 2002- Commercial Sensitivity.
12. Not applicable
SECTION C — PROCUREMENT
13. Framework
14. Direct award government framework agreement; Call off from CCS Framework RM3821
SECTION D — PROJECT DELIVERY AND TRANSITION
15. Not applicable. Long term user of Uniform since pre 2000
16. Not applicable. Long term user of Uniform since pre 2000
17. Not applicable. Long term user of Uniform since pre 2000
SECTION E — INTEGRATION AND THIRD-PARTY ACCESS
18. Online applications supplied via Scottish Government online portal
19. No
20. Not applicable
SECTION F — PERFORMANCE AND ISSUES
21. 5
22.27
23. None
24. None
SECTION G — DIGITAL PLANNING PROGRAMME
25. No
26. Not applicable
27. Not applicable