FOI Request - Back-Office Systems for Planning

Request 101003976021

SECTION A — CURRENT SYSTEM

1. What is the name of the back-office software system currently used by your planning service? (e.g. Idox Uniform, Agile Planning, DEF, Arcus, Northgate M3, other)
2. What version of this software is currently in use?
3. How is the system hosted? (On-premise / Cloud-hosted by supplier / Cloud-hosted by third party / Other)
4. What date did the current system go live?
5. Which services use the current back-office system?

SECTION B — CONTRACT AND COSTS

6. Start date of the current contract?
7. End date of the current contract (excluding extensions)?
8. Extension options — duration and cost?
9. Total contract value over the full term?
10. Current annual cost:
a) licence/subscription;
b) support and maintenance;
c) hosting;
d) other recurring costs.
11. Please provide a copy of the current contract including schedules and SLAs.
12. Please provide copies of any variation or extension agreements since the original contract.

SECTION C — PROCUREMENT

13. How was the current contract procured? (Open tender / Framework — please specify / Direct award / Other) 14. Is reprocurement currently planned or underway?

SECTION D — PROJECT DELIVERY AND TRANSITION

15. Was the current system delivered on time? If not, how long was the delay?
16. Was there a parallel running period? Duration and additional cost?
17. Did the previous supplier charge exit or data extraction fees?
Details and amounts?

SECTION E — INTEGRATION AND THIRD-PARTY ACCESS

18. Does the current system receive planning applications electronically from the Planning Portal via a direct feed?
19. Has the authority received any request from a third-party submission platform to integrate with your back-office system in the last 12 months?
20. Has the back-office system supplier indicated any restrictions on third-party platform integration?

SECTION F — PERFORMANCE AND ISSUES

21. Currently open/unresolved support tickets: description, date reported, status, priority.
22. Number of support tickets logged in the last 12 months?
23. Any unplanned system outages in the last 12 months?
24. Any formal escalations with the supplier in the last 24 months?

SECTION G — DIGITAL PLANNING PROGRAMME

25. Is the authority a participant in any Scottish Government or UK Government digital planning programme?
26. Total Scottish Government/MHCLG digital planning funding received, by programme?
27. Spend to date for each grant, and on what?