FOI Request - Heating Control Service Interval Systems

Request 101004001975

I request the following information relating to heating controllers and service interval timer functionality installed within Moray Council housing stock.

1. The approximate number of Council properties currently fitted with heating controllers/timeclocks incorporating a “service interval” reminder or shutdown feature.

2. Whether the service interval functionality is activated in all such properties.

3. The make and model(s) currently used.

4. Any policy, guidance, procedure, specification, procurement document, or internal instruction relating to the use of service interval timers within Council housing.

5. Any equality impact assessment, accessibility assessment, or consideration of disabled tenants undertaken before or during implementation of these systems.

6. Any records, reports, audits, statistics, or internal analysis showing:

(a) how often tenants contact the Council after a service interval warning appears;
(b) how often boilers enter shutdown or restricted mode because of expired service intervals;
(c) whether the Council considers the timer system to have improved gas servicing compliance rates.

7. Any documents recording consideration of alternative heating controls with larger or more accessible displays/interfaces, including models assessed and reasons for acceptance or rejection.

8. Confirmation of whether Moray Council centrally manages annual gas servicing schedules through administrative systems independent of the tenant-operated heating controller.

9. The number of properties, if any, where alternative or non-standard heating controls have been installed due to disability, vulnerability, or accessibility needs.