FOI Request - Accessing Payslips

Request 101004010944

1. I would like to find out how many employees have had to contact the payroll department due to the constant problems with accessing payslips.

a) How many employees does the council have?

b) How many of these have had to contact payroll due to problems accessing to view their payslips in March, April and May?

c) How many staffing hours has been spent on trying to help employees navigate the system to access their payslip?

Response 30-06-2026

1.a) 5888 employees with current ESS records

b) We only record phone calls -       March   129
                                                         April    114
                                                         May      97

c) Not held. We do not record this. Information that is not held falls under Section 17 of the Freedom of Information (Scotland) Act 2002 - Information not held.