Benefits Service

Our Aims and Objectives

The Moray Council’s aim is to provide a prompt, accurate and secure benefits service that recognises and meets the needs of the local community and contributes to its overall welfare. Our service objectives are to:

• Provide effective and efficient administration
• Maximise the take up of benefits and make the service easier to access
• Prevent, reduce and recover overpayments of benefit
• Ensure the benefit system is secure by preventing, deterring, detecting and acting against fraud
• Ensure quality by providing training and guidance for staff, and undertaking processes for checking and monitoring work
• Work together with organisations to improve and promote the service and contribute in the prevention of poverty and homelessness

To achieve this we constantly look to improve the quality of the service and this focus is reflected in our Benefit Service Plans.(28 pages, 378 KB)

Customer Care Charter

Our Customer Care Charter tells you about the range and level of service that you can expect to receive from the Benefit Service.  It also tells you what we expect from you, as our customer, and what you should do if things go wrong or you do not agree with our decision. View our Customer Care Charter (237 KB)

General Information

The Benefits Service is part of the Revenues Service provided by Moray Council. The benefits we pay are based on a person’s individual circumstances, and follow the rules set down by parliament and the Council. .

If you would like to make a claim for Housing Benefit or Council Tax benefit please download and fill in a Housing Benefit and /or Council Tax Benefit form (225 KB). Once completed please return it to one of our area offices. 

You can  contact us if you have a query or would like us to send you a form.

Moray Council Benefits Service administers the following benefits:

• Housing Benefit (including Local Housing Allowance for private tenants)
• Council Tax Benefit
• Council tax - Second Adult Rebate

Entitlement to Benefit is assessed on each claimant's personal and financial circumstances. If you think that you may qualify for some Benefit, go to our Benefits Calculator (This link opens in a new window). It will allow you to perform a trial calculation, which will let you know if you may qualify for some Benefit.

Please remember that this website is only a general guide to benefits schemes and is not a full and authoritative statement of the law. We have made every effort to ensure that the information on this website is correct. However changes in the law may make the website become gradually less accurate.

National Leaflet Translation Service

The  Moray Council has contributed to The National Leaflet project. This contains 10 leaflets offering  general advice and guidance on benefit issues, which have been produced in 12 languages. An audio version of each leaflet is also available.

The website can be accessed by using the following link:

• www.benefit-leaflets.org  - this link opens in a new window

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