Information for Care at Home Service Users

Let us know

If you need to cancel or change your home care visit – perhaps because you have an appointment or are going to be away from home – don’t forget to tell us.

We also need to know if your home carer has not arrived as expected.

The number to call is 01343 563311.

This will put you through to one of our five on duty care allocators who make arrangements for any changes, including cover for carers if they are unwell or on holiday.


Before 8.45am, after 5pm and at weekends you need to call the out of hours number – 03457 565656.


Raising an issue

On a daily basis the Care at Home service receives a high number of telephone inquiries from service users, their family members, home carers and health colleagues.

These calls are handled during office hours by the duty officers.

Their area numbers are:
• Elgin area – 01343 563970
• Keith/Buckie/Speyside area – 01343 563971
• Forres/Lossiemouth area – 01343 563972

At times the phone lines are very busy. If the number is engaged, please leave a message and a member of staff will call you back.

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