Home Care - Care at Home Service

General Information

The Moray Council's Care at Home Service (Home Care) provides practical support and personal care to people with an assessed need to support them in their choice to live as independently as they can at home or in a homely setting in their community.

Help at home is available for a wide range of activities including:

  • personal care (washing, dressing)
  • help with medication
  • domestic support (cleaning, housework)
  • meal preparation
  • laundry
  • shopping
  • social care

The Moray Council Care at Home Service employs around 500 Home Carers. They provide 6,000 hours of support each week to 950 adults right across Moray. 

Some home care is also delivered by staff working for private companies which have been awarded contracts by the council.

If you are eligible to receive the Care at Home Service you will be informed whether your visits will be from the council's own home carers or staff working for a company.

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Getting Home Care

The service can be accessed through GPs, Community Nursing staff, hospital ward staff or  by contacting  the council's Access Care Team using the contact details on the left.

Moray Council operates an eligibility criteria for all community care services.  

The council has a duty to carry out an assessment  of an individual where it appears that person may be in need of community care services that the Moray Council  provides or arranges.  They are however not required to meet all identified need because the demand for services outweighs the money available and therefore criteria are adopted to ensure the most significant needs are met in a fair and systematic way. 

The Eligibility Criteria are graded into four bands - 

  • critical
  • substantial
  • moderate
  • low

These describe the seriousness of the risk to independence or other consequences if the need is not addressed.  The council will fund needs within the critical and substantial band but are only required to provide information and advice for moderate and low risk. 

In order to identify which band your needs fall within, you will be engaged in a community care assessment along with your carers if appropriate.  The level of priority will only be identified once your needs have been assessed.

These criteria will apply to all services provided or purchase through community care including, home care, Occupational Therapy, meals on wheels, day care and respite care.

You can ask us for an assessment by contacting the Access Care Team. Our staff will let you know whether or not you may qualify for a service. We may need to see you to make a decision about this. How long it takes for us to meet with you will depend on how urgent your situation is.

If you are not eligible for the Care at Home Service through the council, you may decide to find and pay for home care yourself through a private company.

Read more about our Eligibility Criteria


Requests for services are dealt with in accordance with the degree of urgency required. Applicants will be notified if they are to be added to a waiting list for assessment.

How Much Will it Cost?

Personal care is free to those aged 65 and over.

You will be offered a financial assessment to work out how much, if anything, you will be asked to contribute towards the cost of your care and support. The remainder of the cost will be met by The Moray Council's Social care budget.

The assessment is also an opportunity to check you are receiving all the benefits you are entitled to.

If you have to meet the full cost of the service yourself, you may choose not to have the service provided through the council but to arrange this with a private company yourself. You will find details of providers through the Yellow Pages or by searching for home care providers on line.


While home care services are available 24 hours a day, most of our services are available between 7.30am and 10pm. Services provided outside of this period are known as out of hours services

Self Directed Support

Self Directed Support (SDS) is about you having choice, control and flexibility over the support you receive. Through your assessment with your social worker/community care officer you will be able to discuss what this means to you.

This could include using the funding for your home care to employ the home carers you choose or the company you want the council to arrange to deliver your home care.

See the section on Self Directed Support for more details.


The Care Inspectorate regulates care services in Scotland. The Moray Council Care at Home Service is registered with the Care Inspectorate and subject to inspections. Reports and grading are available on the website www.careinspectorate.com.

Contact Us

Home Care
Moray Community Health & Social Care Partnership
Spynie Hospital
IV30 5PW

01343 563999


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