Privacy Notice - Consumer Advice

The Data Controller of the information being collected is Moray Council.

For any queries or concerns about how your personal data is being processed you can contact the Data Protection Officer at or 01343 562633. You can also consult the information available at the Information Commissioner's websites,

This privacy statement relates to the following process:

Consumer Advice

Your information is being collected to use for the following purposes:

Safeguard consumers and to challenge undesirable trading practice in the public interest. To gather market information to help with enforcement function.

The legal basis/bases for collecting the information is:

• The data subject (i.e. you) has given consent to the processing.
• Processing is necessary to comply with the data controller's legal obligations.

The consequences for witholding the required personal information would be:

We would not be able to assist them with their consumer complaint.

Your information will be shared with the following recipients or categories of recipient:

With consumer's consent, will contact the trader(s) being complained about to enable them to respond to the complaint.

The personal data being used for this process includes:

Identifiers, details of transactions.

A third party may have provided some of your data as part of this process.  This data may include:

Details of commercial transactions.

The third party data may originate from these sources:

The trader being complained about may provide personal information about the consumer, e.g. bank details, behaviour.


Your data will be held by Moray Council for a pre-determined length of time. You can find all the information about how long we retain data for on our website:

Please note that you have the following rights:

• to lodge a complaint with the Information Commissioner’s Office

• to request access to your personal data

• to request rectification or erasure of your personal data, as so far as the legislation permits

• to request restriction of processing of your personal data (that is, to request that we halt any activity performed on your personal data), as so far as the legislation permits

• to object to any direct marketing

• to object to any processing undertaken for the purposes of scientific/historical research and statistics, as so far as the legislation permits

• to object to the processing activity

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