Common Repairs Policy - Section 4

4. Objectives and Principles of the Policy

4.1 The specific objectives underlying the Common Repairs Policy are:

to give clear guidance when owners will be charged;
to give clear guidance where discretion will be exercised;
to outline the process of recharging owners for repairs;
to inform owners of payment arrangements;
to inform owners of the action the council will take if payment is not made; and
to meet with legislation and good practice guidelines.

4.2 The specific principles of the Common Repairs Policy are:

that all stakeholders are involved and consulted in the development of the service and its operational procedure;
that through supervision, monitoring and feedback, the service is continuously improved;
that communication with tenants and owners is always clear, appropriate, easily understood and easily accessible;
that the repairs service is supported by appropriate training for operational staff; and
the policy should be supported by detailed procedures and agreed practices applied uniformly across the service.