Housing Performance

Local reporting

We work to improve our services by regularly reviewing our performance against a range of indicators.  You can view our performance against these indicators on our reports below.

Performance reports

Housing Performance Report 2020/21

Housing Performance Report 2021/22

Housing Performance Report 2021/22 (video)

Statutory reporting

The Scottish Housing Regulator

The Scottish Housing Regulator exists to protect the interests of tenants, homeless people and others who use social landlords' services.  They are also responsible for considering whether there has been a significant performance failure - read their factsheets for more information.

All social landlords must meet the aims and standards within the Scottish Social Housing Charter.  Each year, we submit an Annual Return on the Charter (ARC) to the Scottish Housing Regulator (SHR).  The Regulator uses this information to report on our performance and to produce an engagement plan. In September 2022, we restated our Scottish Housing Quality Standard compliance after the SHR invited landlords to review their figures on electrical testing following some changes to the technical guidance.

Each year, we must produce an annual performance report for tenants and other service users.

Each year, we must also publish an Assurance Statement to reassure the Scottish Housing Regulator and our tenants and other service users that we comply with our regulatory and statutory obligations.

The Scottish Government

We submit data to the Scottish Government who produce housing and homelessness statistics.

Tenant satisfaction

In addition to gathering feedback internally through regular service satisfaction surveys, we commission an independent satisfaction survey at least once every three years.  We use survey data to help us make decisions about services and prioritise improvements.  Some of the data gathered is used in our Annual Return on the Charter submission to the Scottish Housing Regulator.

Our last survey was carried out in late 2021 where 1,504 tenants were invited to take part by telephone.  You can watch a short video of the results or view the consultant's full report.  A report summarising the findings was presented to our Housing and Community Safety Committee on 8 February 2022.  We will then develop an improvement plan based on tenants' views and priorities. 

Click here to view the Tenant Satisfaction Survey Results in Info graphics.

Contact Us

Housing and Property


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