Housing Performance

We work to continuously improve our performance, and we get assessed regularly on the services we deliver to you.

We submit an annual return on the Scottish Social Housing Charter. This goes to the Scottish Housing Regulator, who report on our performance. We then produce an annual performance report (PDF) based on these results.

Also, internal performance targets are set annually, and monitored by the Communities Committee every six months. You can read reports on our annual performance on our service performance pages.

There are lots of statistics available on the Scottish Government website about housing and homelessness in Scotland.

Tenant Satisfaction Survey

We commission an independent satisfaction survey at least once every three years.  Our last survey was carried out in late 2015.  You can view a summary of the 2015 results (PDF) or the full report (PDF).

We presented an analysis on the findings to Communities Committee in June 2016.  The report also sets out the improvements we will make in response to tenant feedback.

Contact Us

Housing and Property


Online Services

A-Z of Online Forms |

Rate this Page