We work to improve our services by regularly reviewing our performance. Internal performance targets are set annually, and monitored by the Communities Committee every six months. You can find more information about this on our service performance pages.
The Scottish Housing Regulator
The Scottish Housing Regulator exists to protect the interests of tenants, homeless people and others who use social landlords' services. They are also responsible for considering whether there has been a significant performance failure.
All social landlords must meet the aims and standards within the Scottish Social Housing Charter. Each year, we submit an Annual Return on the Charter to the Scottish Housing Regulator. The Regulator uses this information to report on our performance and to produce an engagement plan.
Each year, we must also publish an Assurance Statement to reassure the Scottish Housing Regulator and our tenants and other service users that we comply with our regulatory and statutory obligations.
The Scottish Government
In addition to gathering feedback internally through regular service satisfaction surveys, we commission an independent satisfaction survey at least once every three years. We use survey data to help us make decisions about services and prioritise improvements. Some of the data gathered is used in our Annual Return on the Charter submission to the Scottish Housing Regulator.
Our last survey was carried out in late 2018 and all tenants were invited to take part (either by email, post or phone). You can view a summary of the results or the full report. We presented a report on the main findings to our Communities Committee in April 2019 and an improvement plan in August 2019.
Housing and Property