Housing Performance

We work to continuously improve our performance, and we get assessed regularly on the services we deliver to you.

We submit an annual return on the Scottish Social Housing Charter.  This goes to the Scottish Housing Regulator, who report on our performance.  

Where there is a significant performance failure, this can be reported to the Scottish Housing Regulator

Each year, we must also produce an annual performance report (PDF) for our tenants and other customers.  You can tell us what you think about our report by filling in this short survey.

Also, internal performance targets are set annually, and monitored by the Communities Committee every six months. You can read find more information about this on our service performance pages.

We also submit data to the Scottish Government who produce housing and homelessness statistics.

Tenant Satisfaction Survey

We commission an independent satisfaction survey at least once every three years.  

Our last survey was carried out in late 2015.  You can view a summary of the results or the full report.  We presented an analysis on the findings to our Communities Committee in June 2016, setting out a number of improvement actions.  A progress update was presented to Communities Committee on 7 March 2017.

We are now working towards our next major satisfaction survey.  In September you will receive an email or postal survey from a market research company called Research Resource.  During November they will also contact some of you by phone.  Anything you put on the survey is completely confidential.

The survey will be sent out to all tenants to make sure that everyone has the opportunity to tell us what you think.  It will ask for you views on various areas within the housing service and we will use the information to make service improvements.

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