Decoration Allowance Policy - Section 17

17. Performance Monitoring

17.1 The Council will set performance standards in relation to its Decoration Allowance Policy and will monitor its achievement of these standards.

17.2 In order to comply with its service commitments, the Council will monitor the following:

the number of tenants who received a decoration allowance when their tenancy began;
the number of tenants who received a decoration allowance following response repair work carried out by the Council;
the number of tenants who received a decoration allowance following repair or improvement works carried out by the Council; and
the number of complaints made regarding the issuing of decoration and/or flooring allowances and their outcomes.

17.3 The performance indicators detailed in paragraph 17.2 will be reported to the Housing Sub-Committee on an annual basis.

17.4 This policy will be reviewed in 2011.