Rent Arrears Policy - Section 17

17.   Performance Monitoring 


17.1   The Council will monitor performance on rent arrears using both statutory and local performance indicators as follows:

Statutory Performance Indicators

  • Rent collected as a percentage of total rent due
  • Gross rent arrears as at 31 March each year as a percentage of rent due
  • Current tenant arrears as a percentage of the net rent due in the financial year

Local Indicators

  • The total amount of current tenant arrears
  • Current tenant arrears by band showing number of accounts and total arrears due for each band
  • Total former tenant arrears due
  • Number of tenants evicted due to rent arrears

17.2   The Communities Committee of the Council will annually agree targets for current tenant arrears as a percentage of the net rent due in the financial year.

Other Issues

17.3   The performance indicators detailed in paragraph 17.1 will be reported bi-annually to the Communities Committee.

17.4    The Council will review the Rent Arrears Policy in 2015.  Amendments will be made as required after consultation with service users and other agencies.

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