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Have your Say ...... Our procedure for handling complaints has been published in a variety of formats to help people access the complaints procedures. |
A complaint is an expression of dissatisfaction with the Council’s procedures, charges, employs agents or quality of service. They provide the Council with an opportunity to understand the views of customers, to put things right when they have gone wrong and to improve service delivery.
Matters not regarded as a complaint: -
Matters covered by other systems
The appropriate appeal procedure must be used in such instances rather than the complaints procedure
Guidance Leaflets
Use the icons below to download copies of either the leaflets or guidance. Copies of leaflets are available from Council Access Points.
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How to Complain a Guide for Adults - leaflet |
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How to Complain - Easy to Use Guide -
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How to Complain - Guide for Young People - |
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How to Complain About Social Work Services -
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For more detailed advice or to obtain a copy of the procedure in another format contact 01343 563003