Please click on the images below to read "How to Complain - A Guide" and "How to Complain - An Easy-to-Use Guide" :
For more information please see Complaints Handling Policy (513kb)
For more detailed advice or to obtain a copy of the procedure in another format contact 01343 543451 or email firstname.lastname@example.org
How to Complain About Social Work Services - (138kb) (this link opens in a new window)
A complaint is an expression of dissatisfaction with the Council’s procedures, charges, employees, agents or quality of service. They provide the Council with an opportunity to understand the views of customers, to put things right when they have gone wrong and to improve service delivery.
The appropriate appeal procedure must be used in such instances rather than the complaints procedure
Performance on complaints is reported on a quarterly basis at a service level. Read more on our service performance page.