Service Performance

Service Plans – set out what the service aims to develop over the coming year and the targets that should be achieved in terms of performance. The Plans reflect community and corporate priorities, self assessment results, risk assessment, performance indicator results, customer satisfaction and customer feedback, workforce planning, service plan monitoring, service demand, budgets, benchmarking, best value reviews, internal or external audit recommendations, team plans, employee review and development programme results. The Service Plans will include not only targets which must be met to enable day-to-day business to be effectively dispatched but also set out key improvement actions to enable that day-to-day business to be done better. 

Performance Indicators – measure how services are performing against local and Service Plan outcomes. Results help the Council to plan resources and identify where problems exist so that appropriate action can be taken. Performance indicators and targets are reviewed annually by Service Committees

Quarterly Monitoring Tables – the documents that provide supporting information; progress against Service Plan Actions (SPA), Service Plan Performance Indicators (SPPI), Service Performance Indicators (SPI) and Complaints (C). Regular performance reports presented to Council Committees refer to the document. The Council uses Pentana software to manage, monitor and report performance. Tables include status icons to help readers understand performance against targets and due dates. 

View the key to status icons (PDF).

SERVICE 2023-24 QUARTER 4 2023-24 QUARTER 3 2023-24 QUARTER 2 2023-24 QUARTER 1
  SPA SPPI SPI C SPA SPPI SPI C SPA SPPI SPI C SPA SPPI SPI C
Children and Families & Criminal Justice Social Work         NA NA NA
Education        
Education Resources & Communities        
Governance, Strategy & Performance              
Human Resources, ICT & Organisational Development        
Economic Growth & Development Services        
Environmental & Commercial        
Housing and Property Services        
Financial Services        
SERVICE 2022-23 QUARTER 4 2022-23 QUARTER 3 2022-23 QUARTER 2 2022-23 QUARTER 1
  SPA SPPI SPI C SPA SPPI SPI C SPA SPPI SPI C SPA SPPI SPI C
Children and Families & Criminal Justice Social Work
Education
Education Resources & Communities  
Governance, Strategy & Performance        
Human Resources, ICT & Organisational Development
Economic Growth & Development Services
Environmental & Commercial
Housing and Property Services
Financial Services  √
SERVICE 2021-22 QUARTER 4 2021-22 QUARTER 3 2021-22 QUARTER 2 2021-22 QUARTER 1
  SPA SPPI SPI C SPA SPPI SPI C SPA SPPI SPI C SPA SPPI SPI C
Children and Families & Criminal Justice Social Work
Education      
Education Resources & Communities
Governance, Strategy & Performance        
Human Resources, ICT & Organisational Development
Economic Growth & Development Services
Environmental & Commercial
Housing and Property Services
Financial Services  

 

Performance Monitoring Statements

 

2020-21 QUARTER 4

Service Plan Actions

 

Service Plan Performance Indicators

 

Service Performance Indicators

 

Complaints

 

Education, Communities and Organisational Development Committee

Children and Families & Criminal Justice Social Work

Education

Education Resources & Communities

Governance, Strategy & Performance

Human Resources, ICT & Organisational Development

Children and Families & Criminal Justice Social Work

Education

Education Resources & Communities

Governance, Strategy & Performance

Human Resources, ICT & Organisational Development

Children and Families & Criminal Justice Social Work

Education

Education Resources & Communities

Governance, Strategy & Performance

Human Resources, ICT & Organisational Development

Children and Families & Criminal Justice Social Work

Education

Education Resources & Communities

Governance, Strategy & Performance

Human Resources, ICT & Organisational Development

Economic Growth, Housing and Environmental Sustainability Committee

Economic Growth & Development Services

Environmental & Commercial

Housing and Property Services

Financial Services

Economic Growth & Development Services

Environmental & Commercial

Housing and Property Services

Financial Services

 

Economic Growth & Development Services

Environmental & Commercial

Housing and Property Services

Financial Services

 

Economic Growth & Development Services

Environmental & Commercial

Housing and Property Services

Financial Services

 

Performance Monitoring Statements
 

Quarter 1
April–June

 

Quarter 2
July-Sept

 

Quarter 3
Oct - Dec

 

Quarter 4
Jan - March

 

2020-21 Performance Monitoring Statements Covid-19 Quarter 1 incorporated within Quarter 3 updates Covid-19 Quarter 1 incorporated within Quarter 3 updates

Service Plan (PDF)

Performance Indicators (PDF)

Performance Indicators (Operational) (PDF)

Complaints (PDF)

See table above
2019-20 Performance Monitoring Statements Quarter 1 reports not produced due to resourcing issues

Service Plan (PDF)

Performance Indicators (PDF)

Incorporated within Quarter 4 updates

Service Plan (PDF)

Performance Indicators (PDF)

Performance Indicators (Operational) (PDF)

Complaints (PDF)

2018-19 Performance Monitoring Statements

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

Quarter 3 reports not produced due to resourcing issues

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

2017-18 Performance Monitoring Statements

 

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PD)

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