Service Performance

Service Plans – set out what the service aims to develop over the coming year and the targets that should be achieved in terms of performance.  The Plans reflect community and corporate priorities, self assessment results, risk assessment, performance indicator results, customer satisfaction and customer feedback, workforce planning, service plan monitoring, service demand, budgets, benchmarking, best value reviews, internal or external audit recommendations, team plans, employee review and development programme results.  The Service Plans will include not only targets which must be met to enable day to day business to be effectively despatched but also set out key improvement actions to enable that day to day business to be done better. 

Performance Indicators – measure how services are performing against local and Service Plan outcomes.  Results help the Council to plan resources and identify where problems exist so that appropriate action can be taken. Performance indicators and targets are reviewed annually by Service Committees

Quarterly Monitoring Statements – the document that provides supporting information; progress against Service Plan Actions, results against Performance Indicator and Complaint outcomes.  Regular performance reports presented to Council Committees refer to the document. The Council uses Covalent software to manage, monitor and report performance.  Tables include status icons to help readers understand performance against targets and due dates.  View the key to status icons (PDF).

Performance Monitoring Statements
 

Quarter 1
April–June

 

Quarter 2
July-Sept

 

Quarter 3
Oct - Dec

 

Quarter 4
Jan - March

 

2017-18 Performance Monitoring Statements

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

 

 

2016-17 Performance Monitoring Statements

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

2015-16 Performance Monitoring Statements

 

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

2014/15 Performance Monitoring Statements

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

Service Plan (PDF)

Performance Indicators (PDF)

Complaints (PDF)

 

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