Common Repairs Policy - Section 14
14. Performance Monitoring
14.1 In order to comply with its service commitments, it is important that the Council should monitor the effects of common repair procedures. Areas to be monitored are as follows:
- number of common repairs carried out;
- number of improvements completed;
- cost of common repairs;
- income received from common repairs;
- household characteristics such as age, disability, ethnicity and gender;
- number of disputes and their outcomes, including, monitoring by age, disability, ethnicity and gender etc; and
- customer satisfaction in the processing of common repairs.