Decoration Allowance Policy - Section 16
16. Review of Decision and Complaints
16.1 Any tenant who is not satisfied with the manner in which the Council, its contractor(s) or an approved retailer has dealt with any aspect of the service they have received regarding decoration and/or flooring allowances has the right to have his/her case investigated.
16.2 In the first instance the tenant will write to the Area Housing Manager stating their grievance. The Area Housing Manager will investigate and respond in writing within 14 days of receipt of the request for the review.
16.3 If the tenant is not satisfied with the Area Housing Manager’s response, the Area Housing Manager will refer the tenant to the Council’s corporate complaints procedure.