Housing Customer Feedback Policy - Section 8
8. Performance Monitoring
8.1 Regular monitoring of Housing Service Customer Feedback Policy will be carried out by managers and reported to the Housing Best Value Group on a quarterly basis.
8.2 The Community Services Committee will receive an annual report to update them on the levels of feedback received and actions taken by staff to address any of the issues raised. This report will also highlight the feedback methods used and how effective they are.
8.3 This policy will be reviewed in August 2008.