Housing Customer Feedback Policy

We conducted a Tenant Survey in 2004.  Following on from this, it was felt necessary to ensure that customer feedback is meaningful, effective and acted upon. 

We have developed a Customer Feedback Policy which was approved by Community Services Committee on 10 August 2005. 

View a version of this policy here  (PDF format, 5 pages, 15 KB)(This link opens in a new window)

Contents:

  1. Scope of the Policy
  2. Corporate Development Plan/Local Housing Strategy/Service Improvement Plan
  3. Objectives and Principles of the Policy
  4. Legal Framework
  5. Service Delivery Standards
  6. Customer Feedback
  7. Complaints Procedure
  8. Performance Monitoring

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