Housing Customer Feedback Policy - Section 4
4. Legal Framework
4.1 The Housing (Scotland) Act 2001 (Sections 72 and 73), gives Scottish Ministers the power to carry out inspections on local authorities. During inspections the housing management and related functions of local authorities will be analysed, as will tenant and other customer involvement with the management of the services provided. The Moray Council’s housing service fully supports this process and is committed to ensuring service delivery continually improves and is customer focussed. The Council ensures all policies comply with legislation relating to Tenant Participation. The Housing (Scotland) Act 2001, Section 54, sets out legislative requirements for local authorities to consult with tenants and registered tenants organisations
4.2 The Data Protection Act 1998 governs the way information, including customer feedback, is obtained, recorded, stored, used and then eventually destroyed. The Moray Council complies with all the requirements of the Act and ensures that personal data is processed fairly and lawfully, that it is used for the purpose it was intended and that only relevant information is used. The Council will ensure that customer feedback information held is accurate, and where necessary kept up-to-date, and that appropriate measures are taken that would prevent the unauthorised or unlawful use of any personal information given.