Housing Customer Feedback Policy - Section 7
7. Complaints Procedure
7.1 The Moray Council has a well-developed Corporate Complaints Procedure. Complaints relating to the housing service will be analysed when received to establish any changes needed to improve service delivery or staff training. The manager of the service will be responsible for the initial response to the complainant and will then pass this to the service development manager for inclusion in future service reviews and training plans.