Welfare Benefits

If you have not been successful in your application for a Social Security Benefit or are unhappy about a benefit decision you have received, our Welfare Benefits Officers can guide and assist you through the process of challenging the decision.

How we can help challenging decisions

The first step in asking for a decision to be looked at again is called a “mandatory reconsideration”. This has to be done within one month of receiving your decision and you must provide reasons as to why you disagree with the decision.

A late application for a mandatory reconsideration will only be considered for good reasons (e.g. period of hospitalisation, severe mental health issues).

If you still are not satisfied with the decision following a mandatory reconsideration, you can make an appeal to an independent appeal Tribunal through HM Courts and Tribunals Service.


Our Welfare Benefits Advisers will assist you with preparation of your appeal by going over the appeal papers with you, prepare an advance submission which details why you are unhappy with the decision and we will assist with gathering of medical and supporting evidence.

We do not provide representation on the day of the hearing.

If you require help with a mandatory reconsideration or an appeal, it is important to contact us as soon as possible in order that we can provide an appropriate level of service within the required time scales.

How to contact us

If you would like to discuss your situation with a Welfare Benefits Officer or make an appointment please call 0300 123 4563 and ask for Welfare Benefits.

Further help

If you need help with budgeting, completing a benefit application form, a check to make sure you’re getting all the benefits you’re entitled to or would like help with debts you can find out more information on the Money Advice Moray service by clicking here.

Useful links from other websites

Adult Disability Payment
Child Disability Payment
PIP Appeal Guide
PIP Assessment Support
PIP Reconsideration

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