Housing and Property
Tel: 0300 123 4566
We are the biggest local provider of social rented housing in Moray. Our housing stock is well distributed throughout the area but there are concentrations in the main towns of Buckie, Elgin, Forres, Keith and Lossiemouth. You can access more detailed information on stock locations and relets in our Guide to Housing Options in Moray.
Our allocations policy aims to tackle housing need in Moray. Where possible, we take account of what you would really like as a new home. This policy helps us decide who we think is in most need of housing and how to make the best use of the housing we have available.
Anyone over 16 can apply for one of our homes and we will place them on the housing list. In line with our policy we will assess everyone in a fair and consistent way and will treat everyone equally.
The housing list includes the homeless priority list, the waiting list and the transfer list. Anyone aged 16 years and over is entitled to go on the housing list.
Quotas to guide the number of allocations made to each of the three lists are reviewed annually by the Communities Committee. The current quotas (last reviewed June 2013) are as follows:
We have developed a Common Housing Register (CHR) called apply4homes. This means you can make a single application for social housing in Aberdeenshire and Moray to any of the partners. Find out more about apply4homes.
If you, or anybody who will be living with you, are pregnant, you must tell us in the date the baby is due. You should send us a copy of the certificate of pregnancy as soon as possible and a copy of the birth certificate when the baby is born.
If you need an extra bedroom because you have children who regularly stay with you overnight, we will ask you for proof (for example, a solicitor's letter or court papers).
If you think that any of the rooms you use for sleeping are too small to allow two persons to share you should contact us on 0300 123 4566. We may need to visit your home to confirm this.
We will ask which areas you will consider living in. However, if you only want to live in one area or just a few, you may have to wait longer for a property to become available.
We award set levels of points for different types of housing circumstances (for example, overcrowding or lack of facilities). After we have checked your form and made sure that we have all the information we need, we will work out the total points for your application, depending on your circumstances. The number of points that we give your application will decide your place on our housing list. Find out what we may give you points for.
For the points system to work fairly, we will not award extra points if we believe you have made your housing situation worse. Instead we will award points as if you had stayed in your previous home.
If your health could be improved by moving to a new home then we may award medical points. Get more information on the medical assessment process.
If you are placed on the homeless priority list, your application will not be awarded points. Instead your position on that list will normally depend on what date you made your homeless application.
There is no average waiting time. How long you wait for a house will depend on:
We provide a range of housing, which has been specially designed, built or adapted to meet the needs of certain groups, particularly elderly people and people with special needs.
When you apply for housing you will be asked to select the type of housing that you would accept. We will consider what type of accommodation will suit you. For more information, see housing options for people with disabilities or contact us.
You should get information and advice on homelessness and suitable accommodation in Moray. You should contact our Housing Options Team as soon as possible for free housing advice.
Housing Options Team
10 High Street
Phone: 0300 123 4566
If you become homeless after 5pm or on a weekend, contact our out-of-hours emergency service on 08457 565656.
If you are behind with your current rent, owe rent from a previous tenancy or have other housing debts, you must make an arrangement to clear the amount you owe. We may suspend your housing application from receiving any offer of accommodation unless:
We may suspend your housing application from receiving any offer of accommodation if:
For each empty home, we produce a shortlist of people who are looking for that size and type of home in that particular area. This list will include people on the homeless priority, waiting and transfer lists. For the transfer list and waiting list, we usually offer the home to the person on the shortlist with the most points. For the homeless priority list, we usually offer the home to the person who has been on the list the longest. However, we may not do this in every case. This is because:
We will write and tell you. Our letter will give you details of the home that we are offering you, when you can see it and how long you have to make up your mind. If you accept the offer, your new tenancy will normally start as soon as the property is ready for you to move into. We will charge you rent from the date the tenancy starts.
You have the right to refuse any offer. However, if you refuse two reasonable offers of accommodation within a period of one year, we will not make any other offers of accommodation to you for six months from the date of your last offer. If you are going to refuse an offer of accommodation, you should discuss your reasons with the area housing officer who deals with the area the property is in before you make a final decision. This is because it may be some time before we can make another offer to you.
You can apply for a mutual exchange if you are:
A mutual exchange is where you exchange your home with:
House Exchange is a website that brings people together who are looking to swap their home. To register you will need to visit the House Exchange website . If you do not have Internet access at home you can visit your local library. If you need help registering call us on 0300 123 4566.
The landlords of the properties must give permission before a mutual exchange can take place. We will not withhold our permission unreasonably.
We may ask for information about your health, sex, family, housing needs and previous addresses. We will use the information you give to assess and meet you and your dependants housing need.
We may also use the information for statistical or planning purposes used for future requirements. We need these types of information to make sure that we protect your rights and make sure we keep to any relevant laws. In some cases we can share personal information with other agencies, such as the health service, if you agree.
We may share personal information with our partners, however we will not give this information to any other organisation unless you give us your permission in writing or we have to provide it by law.
By law, we must take part in the National Fraud Initiative (NFI) data matching exercise. Any information you give us on your application will be used for cross-system and cross-authority comparison for the prevention and detection of fraud.
We may take court action against you and take back any tenancy we may have granted on the basis of false or misleading information.
If you are not satisfied with the decision we have made about your application, you should write to:
Senior Housing Needs Officer (Allocations)
Housing and Property
PO Box 6760