Service Performance Corporate Services

Service Plan 

2018-19 Service Plan: Legal and Democratic Services, HR & ICT, Financial Services

2016-17 Service Plan: Legal and Democratic Services, HR & ICT, Financial Services

Annual Review of Performance Indicators and Targets 

 

Regular performance reports are presented to Council Committees and refer to the Performance Monitoring Statements document.

Performance Reports 

Reports for 2018-19

 

Reports for 2017-18

2017-18 Half Year (October 2017 to March 2018): List of overdue Service Plan actions

2017-18 Half Year (April to September 2017)

Reports for 2016-17

2016-17 Half Year: (October 2016 to March 2017)

2016-17 Half Year: (April to September 2016)

 

Throughout the year, various performance reports are submitted to Service Committee; for ease of access, these are presented below under the following headings:

Annual Reports 

Reports for 2017-18

Committee Report - Digital Public Services - Progress Update to June 2018

Committee Report - Procurement Performance 2017-18: Annual Report 2017-18

Committee Report - Efficiency Statement 2017-18: Statement of Efficiencies Delivered

Committee Report – Health and Safety 2017: Annual Report 2017, Health and Safety Statistics 2017

Committee Report - Employee Engagement and Workforce Culture Update (year to September 2017): Update on Employee Programme, Update on Workforce Culture

Reports for 2016-17

Committee Report – Workforce Planning - Progress on 2017 Plan: Workforce Development Strategy (2018)

Committee Report - Procurement Performance 2016-17: Annual Report 2016-17; Procurement Savings Strategy 2017

Committee Report – Health and Safety 2016: Annual Report 2016, Health and Safety Statistics 2016

Committee Report - Digital Public Services - Progress Update to September 2017, Aims and Objectives

Audits and Inspections 

Committee Report - Audit Scotland's Report on the Housing Benefit Service in Moray: Audit of housing Benefit Risk assessment report (December 2017), Action Plan to address risks

Customer Results 

Customer Results for 2017

Committee Report - Employee Opinion Survey 2017: Issues from previous surveys and actions taken, 2017 Employee Survey Headlines over time, 2017 Employee Survey - Results Summary

Risk Register 

Committee Report – Risk Management Update September 2016: Corporate Risk Register

Committee Report – Risk Management Update March 2016: Corporate Risk Register

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