Service Performance Corporate Services

Service Plan 

2016-17 Service Plan: Legal and Democratic Services, HR & ICT, Financial Services

2015-16 Service Plan: Legal and Democratic Services, HR & ICT, Financial Services

2014-15 Service Plan: Legal and Democratic Services, Human Resources & ICT, Financial Services

Annual Review of Performance Indicators and Targets 

2015-16 Performance Indicators (PDF)

2014-15 Performance Indicators (PDF)

Performance Reports 

Regular performance reports are presented to Council Committees and refer to the Performance Monitoring Statements document.

Reports for 2016-17

2016-17 Half Year: (October 2016 to March 2017)

2016-17 Half Year: (April to September 2016)

Reports for 2015-16

2015-16 Half Year: (October 2015 to March 2016)

2015-16 Half Year: (April to September 2015)

Reports for 2014-15

2014-15 Half Year: (October 2014 to March 2015)

2014-15 Half Year: (April to September 2014)

Throughout the year, various performance reports are submitted to Service Committee; for ease of access, these are presented below under the following headings:

Annual Reports 

Reports for 2016-17

Committee Report - Digital Public Services - Progress Update 2016-17

Reports for 2015-16

Committee Report – Workforce Planning: Progress on 2016 Plan

Committee Report – Treasury Management Performance 2015-16: Treasury and Capital Prudential Indicators 2015-16

Committee Report - Procurement Performance 2015-16 and Procurement Priorities 2016-17: Performance Indicators, Results against Procurement Targets and Departmental Procurement Action Plan

Committee Report - Efficiency Statement 2015-16: Statement of Efficiencies Delivered

Committee Report – Health and Safety 2015: Annual Report 2015, Health and Safety Statistics 2015

Reports for 2014-15

Committee Report – Treasury Management Performance 2014-15: Treasury and Capital Prudential Indicators 2014-15

Committee Report - Procurement Performance 2014-15 and Procurement Priorities 2015-16: Performance Indicators, Results against Procurement Targets and Departmental Procurement Action Plan

Committee Report - Efficiency Statement 2014-15: Statement of Efficiencies Delivered

Committee Report – Workforce Planning: Progress on 2014 Plan: Workforce Plan 2014/15 Conclusion

Committee Report – Health and Safety 2014: Annual Report 2014, Health and Safety Statistics 2014

Committee Report – Risk Register Update March 2015: Corporate Risk Register

Customer Results – Customer Satisfaction for Customer Services: Results Report 2014

Audits and Inspections 

 

Customer Results 

Customer Results for 2015

Committee Report - Employee Opinion Survey 2015: Progress against issues from previous surveys, Survey Headlines, Survey Trends

Customer Results for 2014

Committee Report – Customer Satisfaction Results for Legal Service 2014: Legal Services, Liquor Licensing and Taxi Licensing Results Report

Risk Register 

Committee Report – Risk Management Update September 2016: Corporate Risk Register

Committee Report – Risk Management Update March 2016: Corporate Risk Register

Committee Report – Risk Management Update 2015: Corporate Risk Register

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