Service Performance Environmental Services

Service Performance Webpage

Housing Performance

Service Plan

2017-18 Service Plan: Direct Services, Housing and Property

2016-19 Service Plan: Development Services, Direct Services, Housing and Property Services

2015-18 Service Plan: Direct Services; Development Services with Appendices 1-3, Appendix 4 Management Structure; Housing and Property

2014-15 Service Plan: Direct Services: Development Services, Housing and Property Services

Annual Review of Performance Indicators and Targets

2017-18 Performance Indicators: Development Services

2015-16 Performance Indicators: Development Services, Direct Services, Housing and Property Services

2014-15 Performance Indicators: Community Safety, Development Services (para 6), Direct Services

Performance Reports

Regular performance reports are presented to Council Committees and refer to the Performance Monitoring Statements document.

Reports for 2016-17

2016-17 Half Year (October 2016 to March 2017) Development Services, Direct Services

2016-17 Half Year (April to September 2016): Development Services, Direct Services, Housing and Property Services (Service Plan and Performance Indicators)

Reports for 2015-16

2015-16 Half Year (October 2015 to March 2016): Development Services, Direct Services, Housing and Property Services (Service Plan and Performance Indicators)

2015-16 Half Year (April 2015 to September 2015): Development Services, Direct Services, Housing and Property Services (Service Plan and Performance Indicators)

Reports for 2014-15

2014-15 Half Year (October 2014 – March 2015): Housing and Property Services (Service Plan and Performance Indicators) Direct Services, Development Services

2014 Quarter 3 (October to December 2014): Community Care and Criminal Justice

2014-15 Half Year (April 2014 – September 2014): Housing and Property Services (Service Plan and Performance Indicators), Community Safety and Antisocial Behaviour (Performance Indicators), Direct Services, Development Services

Throughout the year, various performance reports are submitted to Service Committee; for ease of access, these are presented below under the following headings:

Annual Reports

Reports 2016-17

Committee Report - Business Gateway 2016-17

Committee Report - Housing Investment 2016-17: Housing Investment Programme Income and Expenditure, Response and Voids Repairs Expenditure, Estate Works Expenditure, Cyclic Maintenance Expenditure, Planned Maintenance & Other Investments Expenditure, Council House Sales Monitoring Report, Private Sector Housing Grant Scheme of Assistance

Committee Report - Tenant Survey Improvement Plan - Progress against Action Plan 

Committee Report - Allocations Policy Annual Performance Report 2016-17: Allocations Policy Performance Report Tables 2016-17

Committee Report - Moray Home Energy Efficiency Programme

Committee Report - Housing Investment 2016-17: Housing Investment Programme Income and Expenditure, Response and Voids Repairs Expenditure, Estate Works Expenditure, Cyclic Maintenance Expenditure, Planned Maintenance & Other Investments Expenditure, Council House Sales Monitoring Report, Private Sector Housing Grant Scheme of Assistance

Reports 2015-16

Committee Report - Planning Performance Framework 2015/16: Planning Performance Framework Annual Report 2015-16

Committee Report - Moray Local Development Plan Annual Monitoring Report 2015/16: Monitoring Report 2015/16

Committee Report - Scottish Local Authorities Economic Development Group (SLAED) Annual Report 2015/16: Moray Performance Indicators 2015/16, with comparator authorities

Committee Report - Annual Report on Economic Development in Moray 2015/16: Economic Development Annual Review 2015/16

Committee Report - Scottish Social Housing Charter Compliance 2015/16: Scottish Housing Regulator Landlord Report 2015/16, Housing and Property Annual Performance Report 2015/16

Committee Report - Homelessness in Moray - Annual Report 2015/16: Statistics for Homelessness in Moray submitted to Scottish Government 2015/16

Committee Report - Local Housing Strategy Review 2015-16: Action Plan updated September 2016, Local Housing Strategy Performance Framework 2015/16

Committee Report - Housing Options and Support Services Annual Report 2015/16: Statistics of Housing Options and Housing Support Activity in Moray 2015/16

Committee Report - Property Asset Performance 2015-16: Suitability and condition ratings as at March 2016

Committee Report - Annual Report on Energy Strategy 2015/16: Annual Report 2015/16

Committee Report - Community Safety and Antisocial Behaviour Strategy Performance 2015-16: Performance Indicator Results 2015-16

Committee Report - Housing Investment 2015-16: Housing Investment Programme Income and Expenditure, Response and Voids Repairs Expenditure, Estate Works Expenditure, Cyclic Maintenance Expenditure, Planned Maintenance & Other Investments Expenditure, Council House Sales Monitoring Report, Private Sector Housing Grant Scheme of Assistance

Committee Report - Allocations Policy Annual Performance Report 2015-16: Allocations Analysis tables, Allocation Analysis by Housing Team Area

Committee Report - Industrial Portfolio Annual Report 2015-16: Annual Report 2015-16, Analysis of Portfolio as at March 2016

Reports 2014-15

Committee Report - Scottish Social Housing Charter Compliance: Tenants Annual Report 2014-15

Committee Report - Community Safety and Antisocial Behaviour Strategy Performance 2014-15

Committee Report - Allocations Policy Annual Performance Report 2014-15: Allocations Analysis tables, Allocations Analysis by Housing Team Area

Committee Report - Housing Support Services Annual Report 2014-15

Committee Report - Homelessness in Moray Annual Report 2014-15: Performance Indicator tables

Committee Report - Housing Investment 2014-15: Housing Investment Programme Income and Expenditure, Response and Voids Repairs Expenditure, Estate Works Expenditure, Cyclic Maintenance Expenditure, Planned Maintenance & Other Investments Expenditure, Council House Sales Monitoring Report, Private Sector Housing Grant Scheme of Assistance

Committee Report - Pool Car Utilisation

Committee Report - SLAED Performance Indicators 2014-15: Indicator Results 2014-15, SLAED / Improvement Service Report

Committee Report - Annual Report on Economic Development in Moray 2014/15: Economic Development Annual Review 2014-15

Committee Report - Moray Speyside Tourism Annual Report 2014-15: Annual Activity Report 2014-15

Committee Report - Moray Council Operational Property Portfolio 2014-15: Annual Report 2014-15

Committee Report - Moray Council Energy Strategy 2014-15: Annual Report 2014-15, Energy Saving Measures Projects Completed 2014-15

Audits and Inspections

Committee Report - Moray Town Centre Health Checks 2016

Committee Report - Validation Inspection of Housing Support Service by the Care Inspectorate: Report by the Care Inspectorate

Committee Report - Inspection of Homeless Hostels by the Care Inspectorate

Committee Report - Inspection of the Housing Benefit Service in Moray by Audit Scotland

Committee Report – Inspection of Housing Support Service by Care Inspectorate

Committee Report – Inspection of Sheltered Housing by the Care Inspectorate

Committee Report – Scottish Housing Regulator Thematic Inquiry

Customer Results

Committee Report - Housing Functional Assessment Review Update following Consultation November 2016 to January 2017: Functional Assessment Model

Committee Report - Review of the Tenant Downsizing Incentive Scheme following Consultation November 2016 to January 2017: Revised Downsizing Incentive Scheme

Committee Report - Housing Tenant Survey 2015: Additional Analysis Report

Scottish Housing Regulator - Landlord Report, How your landlord told us it performed in 2014-15

Committee Report - Community Safety Service Customer Satisfaction Results 2014-15: Results 2014-15

Committee Report – Customer Feedback – New Tenant’s Survey: Results 2014-15

Committee Report – Recycling Centre Survey 2014-15

Committee Report – Recycling Centre Survey 2014

Committee Report – Antisocial Behaviour Service Customer Satisfaction Survey 2014 Results

Benchmarking

2014-15 Performance against the Scottish Social Housing Charter 

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