Making Payments to the Council

You can make payments to the Council in the following ways:

Direct Debit 

This is the easiest and most versatile way to pay bills. You will need to complete a form and return it to us, we will forward it to your bank once we have set up your account for this method of payment. 

Find out more about Direct Debit payments   or download a direct debit mandate form for:   

• Housing Rents
• Council Tax 
• Non Domestic Rates

Please telephone the Customer Contact Centre on 01343 563456 to choose this method of payment

Payment Cards

Your questions answered

Customers wanting to pay by cash will be issued with a plastic card that can be used at any Post Office or PayPoint outlet. Look for these logos.

  Find a Post Office Branch 

   
Find your nearest Paypoint

By telephone to a member of staff with your Debit or Credit Card

Telephone the Customer Contact Centre on 01343 563456 and a member of staff will be able to take     your payment. 

This service is available:

Mon, Wed – Fri 9am to 5pm; and Tues 10am to 5pm.

Please have your account reference ready. To minimise its costs, the Council will from 4^th April 2011 be passing on a 1.80% charge on the value of all payments made by credit card.

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Automated Telephone Payments with your Debit or Credit Card

Call 0845 601 4444 24 hours a day 7 days a week to pay the following bill types: 

• Council Tax
• Council House Rent - PIN number required
• Housing Benefit Overpayments (HBO-)
• Tenants Insurance (INS-) - PIN number required
• Non Domestic Rates
• Miscellaneous Moray Council invoices
• Garage Rents (G0000-0) - PIN number required
• Garage sites

 To minimise its costs, the Council will from 4^th April 2011 be passing on a 1.80% charge on the value of all payments made by credit card.

Standing Order

You will need to complete a mandate and send it on to your bank. To obtain a mandate, please telephone the Customer Contact Centre on 01343 563456. You will be responsible for telling your bank or building society the amount to pay and must do this each time it changes. 

If you have any questions please telephone the Customer Contact Centre on 01343 563456.

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