Gas Safety

The safety of our tenants is a top priority. As your landlord, we make sure all of our homes with mains gas have a safety check every year. During the checks we will service and repair all of our gas appliances, and point out faults on any of your appliances to help you arrange any necessary repairs.

We will contact you by telephone about three weeks before your safety check is due, to agree a time and date convenient to you. If we do not manage to contact you after three attempts, we will schedule an appointment for you, and write to confirm that date and time. If the appointment does not suit, please let us know as soon as possible so we can rearrange. You must allow us access to carry out this safety check, it is a legal requirement and part of your tenancy agreement. If you do not allow us access, we may enter your property by force, and charge you for repairs.

We will recharge the full amount, detailed below, to cover our costs. This amount will depend on:

  • if you allow us access;
  • if we have to fit a Gas Appliance Servicing Monitor (to prevent future gas servicing failures); and
  • if we have to change your locks.

The breakdown of costs is as follows:

   You let us in to your home You do not let us into your home
  No Monitor Monitor needed No Monitor Monitor Needed
Cost £89.17 £150.90 £108.07 £169.80


Read our leaflet on gas safety.

Carbon monoxide poisoning

Carbon monoxide is a poisonous gas, with no colour, taste or smell. Exposure to even low levels can cause brain damage or death.

We fit carbon monoxide alarms at each gas appliance in your home, which are battery operated. These batteries last six years, and we will replace them. If carbon monoxide is present you will hear a continuous beep. You should phone Transco immediately on 0800 111 999 and follow their advice.

Symptoms of carbon monoxide poisoning are similar to those of flu and other virus infections. They include drowsiness, weakness, headaches, nausea and pains in the chest. If anyone in your home has any of these symptoms while a gas appliance is being used, stop using the appliance until it has been checked and consult a doctor.

SGN Locking Cooker Valve

The locking cooker valve from SGN helps vulnerable customers retain their independence at home and provides reassurance to family, friends and carers.  It is a simple safety device that is fitted to existing gas cooker pipework.  When the valve is locked, the gas supply to the cooker is stopped. This means the cooker can't be turned on or left on in error, and gives peace of mind to a carer or relative that the cooker can't be used when they leave the house or the room.  The carer or relative can easily turn the valve on using the key when the cooker is required, allowing the vulnerable person to continue to use their gas cooker safely.

You will find more information on the locking cooker valve, including a film, leaflet and image of the valve by visiting the SGN website.

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