Maintaining Council Housing

Important update

Please help us to keep you and your family safe  

Electrical Safety Programme - We are currently running a maintenance programme to undertaking electrical testing in all our Council properties. This will make sure your home meets the minimum legal electrical safety standards in social housing.  Get more information here about this important electrical safety programme.

Fire Safety - Regulations in Scotland have changed.  As your landlord, we have a legal duty to upgrade the smoke, heat and carbon monoxide alarms in your home.  This will make sure your property meets the new minimum legal safety standards needed for fire safety in social housing. We can only carry out the work if we get access to your property.  Get more information about this important fire safety work

Repairs Service

All new non-emergency repairs can be reported by phoning our Contact Centre on 0300 123 4566 during office hours, 8.45am - 5pm.  Please note our Contact Centre can be very busy between 8:45am and 10am.  Where possible we would appreciate if your call can wait until after this time to avoid any unnecessary waiting time for you.  All repairs will be prioritised depending on the nature of the repair.

The health and safety of our tenants, their families, our staff and our contractors is our number one priority.  You can see our guidelines for visiting your home on our website at

We take the maintenance of our housing stock very seriously, and invest millions of pounds every year into making sure our houses provide good quality, energy efficient homes.  We do this through our void letting standard, by making sure that homes continue to meet the Scottish Housing Quality Standard (SHQS) and by improving energy efficiency in order to meet the Energy Efficiency Standard for Social Housing (EESSH).  

During 2023/24 we will spend over £15 million on the upkeep and improvement of our homes.  This will include expenditure under our major cyclical and planned maintenance programmes as shown in the tables below.

Cyclical maintenance

The cyclical maintenance budget covers:

  • servicing of gas, coal, oil, air source heat pump and smoke alarms.
  • a regular six-yearly programme of pre-paint work repairs and external paint work to properties; and
  • an area based seven-yearly external decoration and fabric repair programme which started in 2022/2023 and accounts for a large part of the cyclical maintenance budget during 2023/24..  
Cyclical maintenance 2023/24 budget
Gas servicing 371
Solid fuel servicing 5
Air source heat pump servicing 61
Smoke alarm servicing 15
External decoration and fabric repairs 678
Other servicing 51
Fire Risk Assessment and works 154
Total 1,335

Planned maintenance

This budget covers capital improvements and planned maintenance of our housing stock, including working towards making sure our properties meet the current Energy Efficiency Standard for Social Housing (EESSH).  The new EESSH2 standard was introduced in 2020 to be met by 2032.  

The table below shows our overall planned maintenance budget for 2023/24.

Planned Maintenance and Capital Improvements Capital budget 2023/24
Revenue budget 2023/24
Other Investment 2023/24
Kitchen and bathroom replacements 1,390 - -
Central heating upgrades 1,622 - -
Window and door replacements 1,853 - -
Smoke Alarm/CO2 Upgrades 0 - -
Insulation 2,813 - -
EESSH/EESSH2 3,000 - -
Roof and fabric repairs - 1,150 -
Rain water goods - 257 -
Cleaning - 206 -
Plumbing upgrades - 51 -
Electrical upgrades - 1,800 -
Safety and security - 21 -
Shower installation programme - 51 -
Sheltered housing upgrades - 10 -
Decoration vouchers - 74 -
Enabling projects - - 10
Disabled adaptations - - 360
TOTAL 10,678 3,620 370

This investment helps us make sure that all our homes meet the Scottish Housing Quality Standard (SHQS).  We do this by making sure our houses meet the tolerable standard, are free from serious disrepair, energy efficient, upgraded with relevant facilities and services to make sure they provide a healthy, safe and secure home to live in.

Since December 2020, social landlords are also required to meet the Energy Efficiency Standard for Social Housing (EESSH).  We have an ongoing programme of works to bring our houses up to these standards and have revised our budget to provide funding for increased energy efficiency and other related improvements.

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